Luxe Provence is a slow luxury lifestyle brand celebrating that chic, South of France style. We design limited edition series and curations delivering the artisanal beauty and luxuries of the Provence to your door.
Our Lifestyle Collection:
Our Luxe Provence Lifestyle line is designed by Creative Director and Founder, Tarik Koivisto, and proudly created in limited edition by the finest couturières and ateliers in Provence.
Each piece is designed to be worn barefoot in the garden by day, and then paired with heels by night, for an elegant dinner.
We strive to create effortlessly chic collections reflecting that classic South of France style, using noble natural and sustainable fabrics, to be worn for years to come.
We curate a surprise collection of luxury and artisanal gift items available by subscription or for special events, created and sourced from the Mediterranean's finest artisanal regions, beginning with Provence.
We provide two subscription options detailed below:
(Last updated April 24, 2020.)
1. Our Luxe Provence Candle Subscription (Limited Time Offer)
Our Luxe Provence Artisanal Candle Subscription includes six (6) luxury candles featuring fragrance from Grasse, delivered to your doorstep from Provence. This annual subscription is an opportunity to experience a full-year of limited edition artisanal Luxe Provence candles with *reduced or free shipping charges depending on the final delivery address. Please note: additional VAT and/or duty charges may apply for shipments outside of Europe, including the USA, and are out of our control, and individually defined by each country.
- 6 unique, hand-created porcelain candles each valued at $159 USD with changing seasonal fragrance from Grasse, a savings of over $100 USD plus free shipping to the USA, France.
- Special savings off of Luxe Provence Lifestyle collections and reserved order priority.
- Access to special Luxe Provence and partner sales events throughout the year.
- Free bonus gift in final delivery based upon member profile.
2: Our Mediterranean Gold subscription is an opportunity to receive avant premiere pieces from our Luxe Provence Lifestyle Collection while traveling throughout the Mediterranean. We create sur mesure sizing and customized limited edition couture pieces from our Provence-based ateliers, paired with the the latest in Mediterranean design, style and artisanal gift pieces.
We will travel throughout the South of France, Greece, Italy, Spain and Morocco to source the Mediterranean's finest in: luxury resort wear, jewelry and accessories, limited edition artisanal items and high-end design. Pricing is $700 for a two parcel gift subscription, or $1,350 for a four parcel subscription.
Mediterreanean Gold Benefits include:
- VIP customization options and direct access to our curators and stylists.
- Sur mesure sizing and customized limited edition couture pieces from our Provence-based ateliers.
- Discovery of new Mediterranean artisans, designers and brands not widely available outside of the region.
- VIP sourcing and private shopping access to featured Mediterranean designers, artisans and brands with free ship accompanied by each scheduled parcel delivery.
- Exclusive access to private Luxe Provence boutique sales, special edition boxes at members only pricing.
- Special VIP access to partner discounts throughout the year.
- A bonus gift in your final Annual box, chosen for you.
- Reduced International Priority parcel shipping to the USA, EU and France. Please note: While we deliver our curations around the world, additional shipping, VAT (EU only) and/or international import / duty charges may apply that are outside of our control. Contact us for questions.
3. How does the Subscriptions work & when do they arrive to my doorstep?
Upon purchase of one of our subscription memberships, we will send you either a personal style questionnaire by email to your supplied address to help our team of curators, designers and stylists tailor your VIP gift deliveries, artisanal pieces and product selections. Please note, sometimes it may take several weeks to receive your first Subscription Box based upon the timing of your purchase.
Our ship dates are published on the Mediterranean Gold Subscription page.
Any special edition gift boxes will be accompanied by a handwritten card and confirmation sent by email about timing of the first delivery to the email address supplied upon purchase.
4: COVID-19 Prevention Policy
We are pleased to inform you that throughout the pandemic our ateliers and shipping offices have been smartly re-organized to continue our operations using recommended safety precautions in producing, handling and processing all orders. We have one person managing and shipping orders at this time, in isolation, and work carefully with DHL International Priority to ensure safe delivery from Provence to your doorstep. We continue to deliver world wide, with web site orders shipping 2-3 times per week from our Provence offices. All of our pieces, as always, are Made in Provence. For any questions, please contact us at: email@example.com.
5. How do Duties, VAT and Customs Fees Work?
Your order will be shipped from France to your international destination and may be inspected by Customs and Border Protection and assessed for applicable customs duties, taxes and charges, if any. It is the importer's responsibility, or buyer of goods, to account for any country duties and/or taxes incurred, to ensure compliance with customs regulations. Please let us know if any of your items are assessed with any fees, as the tax is not applied consistently across items, destination countries and cannot be assessed in advance.
The VAT, or Value Added Tax, is charged on top of the published price to all EU member countries. For those who are registered businesses with a VAT number, you may reclaim this tax. The VAT is calculated at the time of checkout based upon the shipping European country VAT rate of 20% in France.
6. What are your Shipping Rates?
Our shipping rates are calculated based upon DHL International Priority delivery costs from our offices in Provence, France. We offer our annual Luxe Provence Blush parcel and Mediterranean Gold subscribers reduced international shipping rates. Parcels generally arrive in 1 business day in France/EU and 3-4 business days upon departure from France to the USA, Europe, Asia and Australia with DHL Priority International. Occasionally packages are retained for customs processing or random inspections, for an additional 1-2 days.
Single season gift boxes, and parcel shipping rates will be calculated individually based upon your address and country information provided. All individual parcel shipping pricing will be calculated at the time of check-out for each destination. Learn more about our Worldwide Shipping.
Boutique items ordered will be charged shipping rates calculated by order weight, package size and destination.
7. What kinds of things can I expect to receive in my Luxe Provence curations or Luxe Provence subscription?
Our subscriptions are intended for people who have a high appreciation for artisanal products and design, high-quality natural materials and luxury goods. This is a highly curated service featuring difficult to find items, limited edition series made in France and the Mediterranean. We travel throughout these regions to curate a truly special selection of lifestyle items, beauty, and home designer items.
Our curations will always contain full-sized products or objects often featuring exclusively designer collaborations created for our clients. Our curation team includes designers, fragrance consultants, and stylists who are experts living in the Mediterranean region. We will ensure that you always receive a thoughtful, diverse collection that represents the beauty and luxuries experienced with each change of season in Provence (Luxe Provence Blush) or the themes presented as we travel around the Mediterranean's regions (Mediterranean Gold).
8. Return / Exchange Policy
SUBSCRIPTIONS, GIFT PARCELS & SUR MESURE ARTICLES:
All Luxe Provence Subscriptions, gift parcels, special order or ‘sur mesure’ clothing articles and artisanal items purchased on our website are final sale and nonrefundable.
We do not currently accept returns of subscription parcels and "sur mesure", custom-made clothing articles due to their personalized nature, and any box returned by a customer will not be eligible for a refund. Many of our parcels may also contain perishable or personalized items and are shipped internationally from France to your door. Our parcels are shipped via DHL International Priority and will require signature to confirm delivery, along with tracking.
If your Luxe Provence parcel does not arrive or a product is damaged, we must be notified in writing within 14 days of receiving your parcel due to the nature of our limited edition items (emails sent to firstname.lastname@example.org will suffice). If we are not notified within that time period, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. We will do our best to resolve any issues of broken merchandise upon supplying a photograph along with your written notification within the 2 week period following delivery
INDIVIDUAL BOUTIQUE ITEMS, LIFESTYLE & DRESSES:
We do not offer exchange of items, however, you may return an item for a refund less international shipping charges. To request a return for boutique items from our Luxe Provence Lifestyle line please send your request within 14 business days for approval.
Due to the limited edition nature of our collections, we must receive your return request in writing, by email, to our Customer Support team at email@example.com.
France Returns: Returns are free within France. International returns must be delivered at the client's expense to our offices in Provence. As we are a small company, we cannot offer international returns due to the high cost of international delivery combined with import fees to France.
EU Returns: We offer a white glove DHL Priority return service for an additional fee for all EU countries. Please contact us for pricing based upon your destination.
Other International/USA returns may be requested within 14 business days of receiving an item. You will be required to arrange and pay for the return of the items to our offices in France. Since Luxe Provence is a small boutique company, we cannot process international exchanges due to the high cost of return import shipping charges.
You may request your return at: firstname.lastname@example.org and if approved, we will provide return instructions and mailing address. You may then proceed to re-order a new size on our website.
Please send any questions to: email@example.com.
9. Can you Cancel an Annual subscription?
Our subscriptions are non-refundable and may not be cancelled.
Our subscriptions are a special offer that is delivered over the course of either 2 (two) deliveries or 1 full year with 4 (four), or 6 (six) seasonal parcels shipments. Subscriptions are non-refundable as they may contain special unique items, personalization and are offered at a discounted price over our single gift boxes.