FAQ

Luxe Provence is a luxury gifting ser­vice and lifestyle boutique delivering the artisanal beauty and luxuries of the Mediterranean to your door. We curate a surprise collection of luxury and artisanal gift items sourced from the Mediterranean's finest artisanal regions, beginning with Provence.

We provide two subscription options detailed below:

 

(Last updated June 18, 2017.)

 

1. Our Luxe Provence Blush (4 Seasonal Deliveries) 

 Our Luxe Provence Annual Blush Subscription (our original option) includes four (4) highly curated collections designed by Tarik Koivisto, Founder and Creative Director, delivered to your doorstep with each change of season in Provence. This annual subscription is priced at $960 and is an opportunity to experience a full-year of limited edition artisanal Luxe Provence curations with *no additional shipping charges (*for USA, EU and France members only. Additional shipping, VAT and/.or duty charges may apply for additional countries that we ship to.

    Annual Subscribers benefits include:

      • Free Priority Shipping to the USA/EU/France (*duty or VAT (EU) charges may apply).
      • Tailored VIP personalization each season based upon submitted questionnaire.
      • VIP Free Ship Boutique Shopping with each seasonal delivery.
      • Access to special Luxe Provence and partner sales events throughout the year.
      • Product samples from our favorite regional brands.
      • Free bonus gift in final delivery based upon member profile

     

     

    2: Our Mediterranean Gold subscription is an opportunity to travel beyond the borders of Provence to experience the luxuries of Mediterranean living, featuring new travel experience curations for seasons to come. We will travel throughout the South of France, Greece, Italy, Spain and Morocco to source the Mediterranean's finest in: luxury resort wear, jewelry and accessories, limited edition artisanal pieces and high-end design. Pricing is $700 for a two parcel gift subscription, or $1,350 for an Annual consisting of four gift curations.

       

    Mediterreanean Gold Benefits include:

    • VIP customization options and direct access to our curators and stylists.
    • Free International Priority parcel shipping to the USA, EU and France. Please note: *While we deliver our curations around the world, additional shipping, VAT (EU only) and/or duty charges outside of the USA may apply. Contact us for questions.
    • Exclusive access to private Luxe Provence boutique sales, special edition summer boxes at members only pricing.
    • Special VIP access to partner discounts throughout the year.
    • A bonus gift in your final Annual box, chosen for you from your favorite Mediterranean destination.
    • Minimum value of each collection is $400 featuring unique limited edition pieces developed exclusively for our clients.

     

     

    3. Single Season Gift Boxes

     

    Our single, seasonal Luxe Provence Blush parcels can be purchased individually for $265 with an additional reduced charge for shipping calculated upon checkout. Each season, a limited number of curations will go on pre-sale a minimum of one month prior to shipping. These parcels are limited-edition curations featuring exclusive product collaborations, artisan objects, beauty and epicurean delights that are produced in collaboration with artists or luxury brands from, and in France. See our latest seasonal collection. Exact international parcel shipping and currency calculations will be calculated at the time of check-out based upon the international shipping address provided.

     

    4. How does the Subscriptions work & When do they arrive to my doorstep? 

    Upon purchase of one of our subscription memberships, we will send you either a personal style questionnaire by email to your supplied address to help our team of curators, designers and stylists tailor your VIP gift deliveries, artisanal pieces and product selections. Please note, sometimes it may take several weeks to receive your first Subscription Box based upon the timing of your purchase.

    Our ship dates for the Luxe Provence Blush Subscription in 2017 are:

    March 15, June 21-28, September 18 - 25 and December 1-8th. Gift orders will be accompanied by a handwritten card and confirmation sent by email about timing of the first delivery to the email address supplied upon purchase.

    Our shipping dates for the Mediterranean Gold Subscription in 2017/2018 are:

    • October (Resort Collection)
    • December 12 (Holiday Gift Package)
    • February 9th (Valentine's Day Collection)
    • May 20th (Mediterranean Queen)

    Our final delivery dates may change slightly and will always be published well in advance of delivery for each season upon the end of the pre-sales period so that we may accommodate as many as clients as possible. 

     

    5. How do Duties, VAT and Customs Fees Work?

     

    We make efforts to keep our parcel pricing inclusive, however, some countries may apply a duty tax. We try our best to develop our packages with the duty fees in mind to avoid extra charges, however, each country's tax is not applied consistently and cannot always be assessed in advance. Please note: generally gift parcels under $800 USD are not assessed duty charges when shipped to the USA. However, for clients outside of these areas, duty fees may apply and are not included, nor covered.

    Your Luxe Provence Box will be shipped from France to your international destination and may be inspected by Customs and Border Protection and assessed for applicable customs duties, taxes and charges, if any. It is the importer's responsibility, or buyer of goods, to account for any country duties and/or taxes incurred, to ensure compliance with customs regulations.  Please let us know if any of your parcel items is assessed with any fees, as the tax is not applied consistently across items, destination countries and cannot be assessed in advance. 

    The VAT, or Value Added Tax, is charged on top of the published price to all EU member countries. For those who are registered businesses with a VAT number, you may reclaim this tax. The VAT is calculated at the time of checkout based upon the shipping European country VAT rate of 20% in France.

     

    6. What are your Shipping Rates? 

     

    We offer our annual Luxe Provence Blush parcel and Mediterranean Gold subscribers free international shipping as part of the Membership price for clients in the USA, EU and France (as of June 18, 2017). Parcels generally arrive in 3-4 business days upon departure from France, unless additional time is required upon customs processing.

    Individual parcel shipping rates and for Subscribers outside of the USA, EU and France, will be calculated individually based upon your address and country information provided. We ship via DHL Priority to select international destinations in the European Union, Hong Kong, Singapore, and Australia. All individual parcel shipping pricing will be calculated at the time of check-out for each destination. Learn more about our Worldwide Shipping

    Boutique items ordered will be charged shipping rates calculated by order weight and destination.

     

    7. What kinds of things can I expect to receive?

     

    Our parcels are intended for peo­ple who have a high appre­ci­a­tion for quality, artisanal products and luxury goods. This is not a discount subscription service, but a highly curated service featuring difficult to find items, limited edition artisanal items and French and Mediterranean luxury products. We travel throughout the Mediterranean region for each subscription each season, to curate a truly special selection of lifestyle items, beauty, and home.

    Our parcels will always contain full-sized products or objects often featuring exclusively designer collaborations created for our clients. Our curation team includes designers, fragrance consultants, and stylists who are experts living in the Mediterranean region. We will ensure that you always receive a thoughtful, diverse collection that represents the beauty and luxuries experienced with each change of season in Provence (Luxe Provence Blush) or the themes presented as we travel around the Mediterranean's regions (Mediterranean Gold).

     

    8. Return Policy 

     

    All Luxe Provence parcel purchases are final sale and nonrefundable. Many of our parcels may contain perishable or personalized items and are shipped internationally from France to your door. Our parcels are shipped via DHL International Priority and will require signature to confirm delivery, along with tracking.

    We do not currently accept returns of parcels due to their personalized nature, and any box returned by a customer will not be eligible for a refund. If your Luxe Provence parcel does not arrive or a product is damaged, we must be notified in writing within 2 weeks of receiving your parcel (emails sent to orders@luxe-provence.com will suffice). If we are not notified within that time period, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. We will do our best to resolve any issues of broken merchandise upon supplying a photograph along with your written notification within the 2 week period following delivery.

     

    Please send any questions to: orders@luxe-provence.com.

     

    9. Can you Cancel an Annual subscription?

     

    Cancellation Policy

    Our subscriptions are non-refundable and may not be cancelled.

    Our subscriptions are a special offer that is delivered over the course of either 2 (two) deliveries or 1 full year with 4 (four) seasonal parcels shipments. Subscriptions are non-refundable as they may contain special unique items, personalization and are offered at a discounted price over our single gift boxes. 

     

     

     

    10. Terms, Conditions and Privacy Policy

     

    At Luxe Provence we respect your privacy and have set forth our terms and conditions for usage of the Luxe Provence www.luxe-provence-box.com and www.luxe-provence.com family of websites. Your usage of this site is the acceptance of the terms and conditions and will be confirmed for acceptance prior to any purchases. If you do not accept the terms, cancellation or return policies listed, please do not use the web site or opt to purchase our parcels. We encourage you to also review our Privacy Policy, which can be found here.

     

    Please Note: Delivery Delay for Boutique Orders

    Our French offices are closed exceptionally from Aug 11 - 20. All boutique orders placed during this period will be shipped promptly from Provence on August 21, 2017. Merci beaucoup!