Terms and Conditions

Terms and Conditions

Luxe Provence® LLC and Luxe Provence SAS has offices both in the Aix-en-Provence region of Provence, France, and in Delaware to help expedite orders to our clients in the USA. For customer service or questions from the USA, contact us at510-969-9113. For orders, brand partnerships, or refund requests, please contact us at: orders@luxe-provence.com.

The Luxe Provence name has been formally registered as a trademark to INPI (European registered trademark) and the USTO. 

 

Please read our web site terms and conditions carefully prior to using our site.

YOUR USE OF THIS WEB SITE AND FAMILY OF LUXE PROVENCE SITES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEB SITE.

 

Agreement between user and Luxe Provence® family of web sites: www.luxe-provence.shop and www.luxe-provence.com

Welcome to www.luxe-provence.shop. The www.luxe-provence.shop and www.luxe-provence.com websites (the "Site") is comprised of various web pages operated by Luxe Provence LLC ("Luxe Provence") and Luxe Provence SAS. www.luxe-provence.shop is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of the www.luxe-provence.shop sites constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

 

www.luxe-provence.shop is a E-Commerce Site

Our seasonal Luxe Provence subscription box offers a diverse collection of surprise gift items around a seasonal theme curated here in France designed to bring you the beauty and luxuries of Provence directly to your door. From the scents and tastes of Provence, to local handcrafted objects, pottery, textiles, cosmetics and more. We offer annual subscriptions or one-time seasonal parcel collections of luxury surprise objects and delights, shipped to you from Provence, South of France.

 

Electronic Communications

Visiting www.luxe-provence.shop and www.luxe-provence.com or sending emails to Luxe Provence constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

 

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password. Be sure to restrict access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Luxe Provence is not responsible for third party access to your account that results from theft or misappropriation of your account. Luxe Provence and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

 

Personal, Confidential and Minor Information

Luxe Provence does not knowingly collect, either online or offline, personal information from persons under the age of eighteen. If you are under 18, you may use www.luxe-provence.com or www.luxe-provence.shop only with permission of a parent or guardian.

 

Orders

To place an order for a Product or Subscription, the Customer must identify himself/herself and agree with our Terms and Conditions of this site, then confirm the order. Luxe Provence will send a confirmation email for each order to the customer upon completion. The Customer must supply a valid credit card, email, telephone number and daytime shipping address for the order to be processed. Ship dates will be clearly marked for orders and may take several weeks to fulfill as we ship only four seasonal collections.


Identification

A Customer who wishes to place an order must first identify himself/herself. To do this, he must fill in our contact form made available upon registration online. The information provided by the customer will include his last name, first name (or company name) as well as e-mail address, physical shipping and billing addresses, customer preferences and telephone numbers. The Customer shall also provide a password that will be personal and confidential. Luxe Provence reserves the right to verify the accuracy of the data entered by the Customer and more specifically the identity and physical address of the Customer. In order to verify the Customer’s identity, Luxe Provence may require a copy of an ID card before shipping any order. The Customer, when not an individual consumer (a.k.a. a business), is responsible (a) for all the persons to whom it communicates its confidential login information and (b) for all orders placed using its confidential login information, as a result, the customer will not dispute any order placed using its personal and confidential login information. The Customer will inform Luxe Provence as soon as he knows that a third party is using his e-mail address and password without his consent. The Customer agrees that entering a password and login name is proof of identity. Luxe Provence hereby informs the Customer that the information communicated by him within the framework of the order is automatically recorded as nominative data constituting the Customers’ files and/or a detailed invoicing.

Acceptance of the Our Terms and Conditions of Sale

When the Customer is identified according to article "Identification" above, the customer states that he/she has read and agrees with the Terms and Conditions and checks the box “I have read and agree with Luxe Provence's Terms and Conditions”. By using the Luxe-Provence.com and/or Luxe-Provence.shop websites, you agree to the terms and conditions of using this site. If you do not agree to these terms, please do not use this website.

Order Confirmation

The Customer chooses the parcels he/she wishes to buy, then confirming your order, by entering in a valid credit card number and its date of expiration in confidentiality. An order number is then communicated on the screen and also by electronic mail to the Customer, along with shipping estimate for each seasonal parcel. Orders are processed on a seasonal basis, not directly upon purchase, following published advertised seasonal shipping dates. Once orders are fulfilled, a tracking number is provided.

 

Shipping

Our products ship internationally from Provence region of France with a tracking number provided to you by electronic mail. We request a valid daytime shipping address for all deliveries. Our parcel deliveries will require signature on delivery. Please be sure that daytime business shipping addresses have been accurately supplied. Luxe Provence is not responsible for returned deliveries, or undeliverable delivery fees.

 

Customs & Duties

All of our packages will be shipped from France by DHL International or FedEx. When you purchase a parcel from another country you are the “importer” of goods. Goods entering certain countries may be inspected by Customs and Border Protection and assessed for applicable Customs duties, taxes and charges, if any. Luxe Provence will cover duty charges to our clients in the USA. However, it is the importer's responsibility, or purchaser, to account for any duties and/or taxes outside of the USA that need to be paid with the courier company, while ensuring compliance with Customs regulations. 

 

Risk or Loss of Goods

Luxe Provence is not responsible for lost or stolen packages. The parcel purchased will be shipped by a third party carrier. We will provide you with a shipping number to track your packages. We deny all responsibility of the merchandise as soon as it leaves our warehouse in France, or partner logistic facilities in the USA. As a result, any risk of loss for shipped merchandise will pass to you upon our delivery to the carrier. Any dispute or claim must be resolved with the third party carrier. 

 

Return Policy

All Luxe Provence parcel purchases or BLACK FRIDAY sale items are final sale and nonrefundable. Many of our parcels may contain perishable or personalized selection of objects that are shipped internationally directly from France. All parcels are shipped via International courier (DHL, UPS or FedEx) and will require signature to confirm delivery.

We do not currently accept returns of subscription or individual sale gift parcels due to their personalized nature and often may contain perishable or limited time goods. Any box returned by a customer will not be eligible for a refund. If your Luxe Provence parcel does not arrive or a product is damaged, we must be notified in writing within 2 weeks of receiving your parcel. If we are not notified within that time period, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Please note that orders ship four times a year, and may take several weeks to fulfill upon purchase with shipping for our Luxe Provence Blush option in: late September, December, March and June, while our Mediterranean Gold Subscription ships: October, December, February and May. Our final delivery dates will be published for each season upon pre-sales period. Any refunds are granted at the sole discretion of Luxe Provence LLC. 

If a parcel contains a defective product, please contact our customer service immediately at: orders@luxe-provence.com. Emails must be received within 2 weeks from parcel client delivery to be valid. We will find a solution and do our very best to replace or refund the value of the item for you.

Please send any questions or return requests to: orders@luxe-provence.com.

 

Subscription Purchase Cancellation Policy

Our annual subscriptions are non-refundable and may not be cancelled.

An annual subscription is a discounted offer that is delivered over the course of 1 (one), 2 (two), or a full year with 4 (four) seasonal parcels shipping at our published date schedule for either the Luxe Provence Blush, or Mediterranean Gold Subscriptions. All of our Subscription parcels are non-refundable as they may contain special unique or personalized items and are offered at a discount price over our single parcels.