Returns, Terms and Conditions

Terms and Conditions

Luxe Provence® SASU main offices are located in the Aix-en-Provence region of Provence, France. For customer service, brand collaborations or questions, please contact us at: info@luxe-provence.com. For questions about an order or return requests, please contact us at: orders@luxe-provence.com.

The Luxe Provence® name and trademark has been formally registered as a trademark to INPI (European registered trademark) and the United States Trademark Offices (USTO). 

 

Please read our web site terms and conditions carefully prior to using our site.

YOUR USE OF THIS WEB SITE AND FAMILY OF LUXE PROVENCE SITES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEB SITE.

Agreement between user and Luxe Provence® family of web sites: www.luxe-provence.shop and www.luxe-provence.com

Welcome to the Luxe Provence Lifestyle shop at: www.luxe-provence.shop. The www.luxe-provence.shop and www.luxe-provence.com websites (the "Site") is comprised of various web pages operated by Luxe Provence SASU. The www.luxe-provence.shop web site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of the www.luxe-provence.shop and www.luxe-provence.com sites constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

 

www.luxe-provence.shop is a e-commerce site

We offer limited edition luxury resort wear, women's apparel and artisanal pieces for your home proudly designed and Made in Provence.

Our Luxe Provence Lifestyle collection is a collection of high quality linen, silk and French cotton pieces inspired by the chic, South of France style.

 

Electronic Communications

Visiting www.luxe-provence.shop and www.luxe-provence.com or sending emails to Luxe Provence constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

 

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password. Be sure to restrict access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Luxe Provence is not responsible for third party access to your account that results from theft or misappropriation of your account. Luxe Provence and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

 

Personal, Confidential and Minor Information

Luxe Provence does not knowingly collect, either online or offline, personal information from persons under the age of eighteen. If you are under 18, you may use www.luxe-provence.com or www.luxe-provence.shop only with permission of a parent or guardian.

 

Orders

To place an order for a Product or Subscription, the Customer must identify himself/herself and agree with our Terms and Conditions of this site, then confirm the order. Luxe Provence will send a confirmation email for each order to the customer upon completion. The Customer must supply a valid credit card, email, telephone number and daytime shipping address for the order to be processed. Ship dates will be clearly marked for pre-orders and subscriptions, which may take several weeks to fulfil.


Identification

A Customer who wishes to place an order must first identify himself/herself. To do this, he must fill in our contact form made available upon registration online. The information provided by the customer will include his last name, first name (or company name) as well as e-mail address, physical shipping and billing addresses, customer preferences and telephone numbers. The Customer shall also provide a password that will be personal and confidential. Luxe Provence reserves the right to verify the accuracy of the data entered by the Customer and more specifically the identity and physical address of the Customer. In order to verify the Customer’s identity, Luxe Provence may require a copy of an ID card before shipping any order. The Customer, when not an individual consumer (a.k.a. a business), is responsible (a) for all the persons to whom it communicates its confidential login information and (b) for all orders placed using its confidential login information, as a result, the customer will not dispute any order placed using its personal and confidential login information. The Customer will inform Luxe Provence as soon as he knows that a third party is using his e-mail address and password without his consent. The Customer agrees that entering a password and login name is proof of identity. Luxe Provence hereby informs the Customer that the information communicated by him within the framework of the order is automatically recorded as nominative data constituting the Customers’ files and/or a detailed invoicing.

Acceptance of the Our Terms and Conditions of Sale

When the Customer is identified according to article "Identification" above, the customer states that he/she has read and agrees with the Terms and Conditions and checks the box “I have read and agree with Luxe Provence's Terms and Conditions”. By using the Luxe-Provence.com and/or Luxe-Provence.shop websites, you agree to the terms and conditions of using this site. If you do not agree to these terms, please do not use this website.

Order Confirmation

The Customer chooses the parcels he/she wishes to buy, then confirming your order, by entering in a valid credit card number and its date of expiration in confidentiality. An order number is then communicated on the screen and also by electronic mail to the Customer, along with shipping estimate for each seasonal parcel. Orders are processed on a seasonal basis, not directly upon purchase, following published advertised seasonal shipping dates. Once orders are fulfilled, a tracking number is provided.

 

Shipping

Our products ship internationally from Provence region of France with a tracking number provided to you by electronic mail. We request a valid daytime shipping address for all deliveries. Our parcel deliveries are shipped via DHL International Priority and delivered during business days. Please be sure that daytime business shipping addresses have been accurately supplied. Luxe Provence is not responsible for returned deliveries, international return fees or undeliverable delivery fees.

 

Customs & Duties

All of our packages will be shipped from our headquarters in France. When you purchase a parcel from another country you are the “importer” of goods. Goods entering certain countries may be inspected by Customs and Border Protection and assessed for applicable Customs duties, taxes and charges, if any. However, it is the importer's responsibility, or purchaser, to account for any duties and/or taxes outside that need to be paid with your country's via the courrier delivery, while ensuring compliance with Customs regulations.  We cannot assess these fees in advance and they are collected/reimbursed by each country's regulations.

 

Risk or Loss of Goods

Luxe Provence is not responsible for lost or stolen packages. The parcel purchased will be shipped by a third party carrier. We will provide you with a shipping number to track your packages. We deny all responsibility of the merchandise as soon as it leaves our warehouse in France. As a result, any risk of loss for shipped merchandise will pass to you upon our delivery to the carrier. Any dispute or claim must be resolved with the third party carrier. 

 

Return Policy

We accept returns on any unworn clothing article or boutique item, with requests received within 14 days of delivery. We cannot accept returns on custom sized pieces.  Please note: we do not cover return fees outside of France. Please see below for your specific country's return policy:

FRANCE/EU RETURNS

For France / EU orders, we offer a white glove return service which is handled by DHL International pickup from your doorstep, by request at orders@luxe-provence.com within 14 business days of shipment delivery. Return shipping costs will be based upon your international or EU address and country location. Returns are free within mainland France. 

INTERNATIONAL/UK RETURNS

We accept returns, with international duties and postage paid by the customer, for any unworn items returned to our offices in France. Please send your request within 14 business days of receipt of your order in writing to our Customer Support team at orders@luxe-provence.com. All clothing items must be returned to our offices in France, unworn with original tags and packaging to be accepted for a refund. For size exchanges, we can arrange a white glove DHL pick-up upon confirmation of your delivery address for an additional fee.

Please send any questions or return requests to: orders@luxe-provence.com. Credits will be processed to the card issuers credit or debit card within 7 - 15 business days upon receipt and satisfactory inspection of merchandise. Please note, we do not cover return shipping fees, or duty fees for International/UK returns.

  

Refused Orders 

Orders that are placed, then refused delivery by clients will be charged for any international shipping and return duty fees that are assessed by each country, and our out of our control. We are not responsible for unclaimed delivery charges, or refused items.